FAQ

Using the Korean Convenience App

Is there a cost for using Korean Convenience?

No. The use of this app and website is free.

Do I have to sign up to use the app or website?

No, you don’t have to sign up to search the database. However, you do have to sign up to save your favorite Korean snacks and food allergies for future visits.  

Food Products

Do I have to enter my allergies?

While you do not have to enter your specific allergies to search for food products, the more information you enter, the more customized and detailed results you will receive. We particularly encourage you to enter the allergies on the back of packages when you share prepackaged products as that will benefit future users of the app with similar allergies as yours.

What if my allergy or dietary requirement isn’t listed?

If your allergy isn’t listed, please type in your food allergy or intolerance and perform a customized search. 

Is Korean Convenience used by people with severe food allergies, mild to moderate sensitivities, or lifestyle choices? How can I trust the results?

When shoppers become registered users, they are asked to check off all the allergens they are avoiding. We do not differentiate between food allergies, intolerances, or sensitivities, nor do we inquire if their dietary restrictions are lifestyle-based or related to other conditions. The cooking instructions and descriptions of each review are a particularly helpful way to learn more about a specific consumer’s experience.

Search Features

The results of my A – Z ingredient search aren’t returning the ingredient I’m seeing on my package. Why?

A few things could be causing this problem. Fortunately, they’re easy to solve.

1) Use common terms instead of a specific keyword i.e. NUTS instead of TREE NUTS.

2) Differentiate your word choice for the term you wish to search i.e. sugar, glucose, fructose, high-fructose corn syrup.

3) Type the food name in the ingredients directory search short and simple. Shrinking the search can solve this problem i.e. try using the first two to three letters of a food name.

Am I guaranteed to have safe product recommendations on the Korean Convenience mobile app?

No. Korean Convenience is a guide, not a guarantee. Korean Convenience products have been added by food-allergic and dietary-restrictive consumers, NOT food-allergy experts. Mistakes can always be made and you should always bring your allergy medication, and chef cards and carefully reach each package when purchasing and consuming products. 

Can I access Korean Convenience on my mobile phone or tablet?

Yes. Korean Convenience is a FREE mobile app for iPhone, iPad, and Android which can be found in the Google Play Store. 

Troubleshooting

When I enter my email address into the password reset field I get a message that says “The email address entered is not registered in our system.” What should I do?

This message indicates that there is no digital account registered under the email address provided. Please select “Create an Account” and follow the steps to register a new digital account with your email address and password.

I attempted to sign in but received the following message: “Your login attempt was not successful. Please try again.” What should I do?

You may have entered the wrong information. Please double-check the information and try again.

During registration, I’m receiving an error message stating that my email address is already registered. What should I do?

If you have already created an account online previously, but can’t remember the password, simply select “Forgot My Password” and enter your email address. You’ll receive a password reset email shortly that will allow you to update your password.  Passwords need to be at least 6 digits long and contain at least 1 number.

If you have not created an account previously, please contact our technical support.

Product Price

Why is there a price difference between the mobile app and my online retailer?

Since the nature of selling online differs from selling in stores, prices may vary. We are constantly striving to provide the best details and the most current prices.

We make it our goal to offer the most up-to-date product details.  Since each store manages its own inventory based on its location, prices may vary by region. Please contact your local retailer or e-tailer for more information.

Contact Us

How can I get an answer to a question not listed in the FAQ?

Please click Contact Us form and we will respond to your question as quickly as possible.

How can I communicate a suggestion I have for your site?

We welcome any feedback – positive or negative! Please fill out the Contact Us form and let us know what you think and how we can make Korean Convenience more useful.