FAQ

No. The use of this app and website is free.

No, you don’t have to sign up to search the database on the app. Download the app on iOS or Android.

However, you do have to create an account to save your favorite Korean snacks/groceries and food allergies for future visits.  

On the website search the 10 categories for various snacks/groceries on the FOOD products webpage.

While you do not have to enter your specific allergies to search for food products, the more information you enter, the more customized and detailed results you will receive.

We particularly encourage you to enter the allergies on the back of packages when you share Korean snacks and grocery products as that will benefit future users of the app with similar food allergies as yours.

If your allergy isn’t listed, please type in your food allergy or intolerance and perform a customized search. 

When shoppers create an account, they are asked to check off all the allergens they are avoiding. We do not differentiate between food allergies, intolerances, or sensitivities, nor do we inquire if their dietary restrictions are lifestyle-based or related to other conditions.

A few things could be causing this problem. Fortunately, they’re easy to solve.

1) Use common terms instead of a specific keyword i.e. NUTS instead of TREE NUTS.

2) Differentiate your word choice for the term you wish to search i.e. sugar, glucose, fructose, high-fructose corn syrup.

3) Type the food name in the ingredients directory search short and simple. Shrinking the search can solve this problem i.e. try using the first two to three letters of a food name.

No. Korean Convenience is a guide, not a guarantee. Korean Convenience products have been added by food-allergic and dietary-restrictive consumers, NOT food-allergy experts. Mistakes can always be made and you should always bring your allergy medication, and chef cards and carefully read each package when purchasing and consuming products. 

Yes. Korean Convenience is a FREE mobile app for iPhone, iPad, and Android which can be found in the Apple and Google Play Store. 

This message indicates that there is no digital account registered under the email address provided. Please select “Create an Account” and follow the steps to register a new digital account with your email address and password.

You may have entered the wrong information. Please double-check the information and try again.

If you have already created an account online previously, but can’t remember the password, simply select “Forgot My Password” and enter your email address.

You’ll receive a password reset email shortly that will allow you to update your password.  Passwords need to be at least 6 digits long and contain at least 1 number. *Please remember to check your spam folder*

If you have not created an account previously, please contact our technical support.

Since the nature of selling online differs from selling in stores, and online prices may vary. We are constantly striving to provide the best details and the most current prices.

We make it our goal to offer the most up-to-date product details.  Since each store manages its own inventory based on its location, prices may vary by region. Please contact your local retailer or e-tailer for more information.

Please click Contact Us form and we will respond to your question as quickly as possible.

We welcome any feedback – positive or negative! Please fill out the Contact Us form and let us know what you think and how we can make Korean Convenience more useful.